Friday, April 9, 2010

Comptroller seeks answers from contractor after appliance rebate snafu

Hoppe reports on fallout from appliance rebate debacle:

AUSTIN – Comptroller Susan Combs, besieged with complaints from angry Texans who missed out on appliance rebates, is seeking answers from the contractor whose Web site and phone lines were jammed by consumers seeking the credits.


In a letter sent Wednesday, while the system to reserve rebates for energy-efficient appliances was being helplessly overwhelmed, Combs asked Helgeson Enterprises Inc. of Minnesota to explain "today's disappointments."

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