Hoppe reports on fallout from appliance rebate debacle:
AUSTIN – Comptroller Susan Combs, besieged with complaints from angry Texans who missed out on appliance rebates, is seeking answers from the contractor whose Web site and phone lines were jammed by consumers seeking the credits.
In a letter sent Wednesday, while the system to reserve rebates for energy-efficient appliances was being helplessly overwhelmed, Combs asked Helgeson Enterprises Inc. of Minnesota to explain "today's disappointments."
Showing posts with label Susan Combs. Show all posts
Showing posts with label Susan Combs. Show all posts
Friday, April 9, 2010
Thursday, April 8, 2010
Appliance rebate response overwhelms Web site
Torbenson and Hoppe report on tough day for texas Trade Up:
For some on Wednesday, the Texas Trade Up Appliance Rebate program turned into the government handout from hell.
"It's the most frustrating thing I've ever tried to do in my life," said Susan Hildebrand of North Dallas, who tried to apply for a rebate starting at 7 a.m. She hoped for two "rebate reservations" from the state comptroller's office in Austin – one for a new refrigerator and one for a clothes washer.
The program gave away $23 million in rebate reservations; Hildebrand and possibly thousands of others got none after traffic overwhelmed the Web site and phone lines set up to take reservations.
For some on Wednesday, the Texas Trade Up Appliance Rebate program turned into the government handout from hell.
"It's the most frustrating thing I've ever tried to do in my life," said Susan Hildebrand of North Dallas, who tried to apply for a rebate starting at 7 a.m. She hoped for two "rebate reservations" from the state comptroller's office in Austin – one for a new refrigerator and one for a clothes washer.
The program gave away $23 million in rebate reservations; Hildebrand and possibly thousands of others got none after traffic overwhelmed the Web site and phone lines set up to take reservations.
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